Refund policy
Return & Refund Policy — Pahnava
We want you to be completely satisfied with your Pahnava order. If for any reason you're not happy with your purchase, we're here to help.
Return Window
You may request a return within 7 days of the delivery date. Returns requested after 7 days will not be accepted.
Return Conditions
To be eligible for a return, the item must be:
- Unused and in its original condition
- In original packaging with tags attached
- Free from any damage, stains, or odor caused by the customer
How to Initiate a Return
To start a return, please contact us at [pahnava.store@gmail.com] with your order number and reason for return. We'll guide you through the next steps.
Refund Process
Once the returned item is received and inspected, your refund will be processed within 3–5 working days. Refunds will be issued to the original payment method or as store credit, based on your preference.
Exchange
If you need a different size or color, we also offer exchanges within the same 7-day return window — just contact us to arrange it.
Non-Returnable Items
Sale items and clearance items are not eligible for return unless stated otherwise.
Damaged/Defective Items
If you receive a damaged or defective item, please contact us immediately. In such cases, returns/exchanges will be processed at no extra cost to you.